Getting started
Terms
The words the operation uses, in one place. Link to a term with its anchor, for example /wiki/terms#reserve-team.
Updated 26 Sep 2026
- Area
- The provinces or zones one NOC operator is responsible for.
- Beneficiary
- The school or institution where a site is installed.
- Daily brief
- The 8:30 AM meeting of the Region Lead and the NOC operators.
- Group
- One of the two Region 8 divisions: the Samar Group (Eastern Samar, Samar, Northern Samar) or the Leyte Group (Leyte, Biliran, Southern Leyte).
- Installer team
- The field team that goes on site to fix or install. Each has a name, for example Team Jonas. Also called fire teams in the model.
- Maintenance
- Bringing existing sites that are down back online.
- New Deployments
- Installing new sites and bringing them live through UAT.
- NMS
- Our network monitoring system — Imminent — used to confirm site status and plan routes.
- NOC operator
- Monitors the sites in their area, raises tickets, calls beneficiaries and outsourced installer teams, and tracks installer teams in the field.
- Region Lead
- Head of all Region 8 operations.
- Reserve team
- The Samar installer team kept on Maintenance for the week and never assigned to New Deployments.
- Team-day
- One installer team working for one day. The unit used to split work between Maintenance and New Deployments.
- UAT
- User acceptance testing: the UAT form and UAT images completed when a new site goes live.
- Weekly board
- The weekly planning meeting of the Region Lead and the CTO.
- Zone
- A cluster of municipalities within a province, as set up in Imminent — for example, Eastern Samar North.