Guides
Guides
Learn by doing. Each guide opens the real screen on made-up sites and walks you through it one click at a time. Nothing you do in a guide reaches the live system.
Updated 26 Sep 2026
Tickets
From a down site to a ticket, through the playbook checklist, to Review once the site is back.
Raise a ticket for a down siteFrom the Sites list to a ticket at New, on the real screen with sample sites. 5 steps about 2 minAnyone on the NOCRaise a ticket for a degraded siteThe site is up but an AP is down. Tick the AP, say what you found, and the system fills in the rest. 7 steps about 3 minAnyone on the NOCWork a new ticket through to ITOpen the ticket page, check it remotely, log the call with its screenshot, write what you found, and hand the fix to IT. 15 steps about 5 minNOC Operator Sign inSend a crew and close the ticketChecked and called with proof: send it to Planning, read the crew's report, and close it once the site is back. 8 steps about 3 minNOC Operator Sign in
Sites
What a site's record says about it: why it's down, when it's meant to be off, and what it has signed.
Record why a down site is offlineEdit Site › Conditions: set the connection situation, so the list and the map say why. 5 steps about 2 minNOC Operator Sign inSet or correct when a site is scheduled offRead the schedule learned from the hourly logs, and set the hours by hand when you know better. 7 steps about 3 minNOC Operator Sign inRecord a site's signed scheduleWho signed, when, and the signed form — on file until revoked. 9 steps about 3 minNOC Operator Sign inRead a site hour by hourWhich AP is down and since when, a week at a glance, and the stretches you quote to DICT. 4 steps about 2 minNOC Operator Sign in
Map
Where things are, and what a site's card tells you.
DICT escalation
Answering DICT's downtime reports at month-end: what's justified, and justifying the rest.
Crew app
For installer crews, and for training new ones: the phone app, from the day's list to telling the NOC a site is fixed, or why it can't be. Each step in English and Tagalog.
Read your ticketsToday's sites, what Offline, Degraded and Sent back mean, Checking and Closed, and what's in a ticket before you go. 12 steps about 4 minInstaller crewsReport a site fixedWait for green, then tell the NOC: what was wrong, what you did, and photos. 8 steps about 3 minInstaller crewsTell the NOC you can't fix itOne tap for the reason — a boat, the weather, a locked site — and the boat fare if that's it. 8 steps about 3 minInstaller crews